# Mardo refund policy

Status: counsel-reviewed and owner-approved. Effective date: 2026-09-01.

Mardo 1 is sold for US $29.99 as a one-time personal license. The free app
includes a 14-active-use-day evaluation of editing and PDF export so a buyer
can evaluate those paid capabilities before purchasing.

After Stripe confirms payment, Floof Logic immediately issues a permanent
offline certificate. Because that certificate cannot be remotely revoked,
Mardo does not offer a general change-of-mind refund period. To the extent
permitted by applicable law, a purchase is final once the certificate is
delivered. This policy does not reduce any mandatory refund, withdrawal,
warranty, consumer guarantee, or other non-waivable right.

Floof Logic will refund a duplicate charge. If certificate delivery fails and
support cannot correct it, Floof Logic will refund the affected purchase. If
Mardo materially fails to provide the paid capabilities described at purchase
and support cannot correct the problem, Floof Logic will provide the remedy
required by applicable law, which may include a refund. Floof Logic may also
make another refund exception at its discretion; that does not create a
general refund period or an obligation to make the same exception again.

Request help from support@mardo.app using the delivery address and include the
Stripe receipt or order identifier. If any refund is issued, the paid license
grant ends. Because the certificate cannot be technically disabled, the buyer
must remove the `.flooflicense` certificate and stop using paid editing and
PDF features; viewer mode remains available. Support records the refund
against the original order and does not claim the certificate was revoked.

Suspected fraud is handled through the same support address. Support never
asks for a private signing key, full card number, account password, or document
contents.
